Last Updated: 2025

1. Introduction
Welcome to Gen10 Radio (“we,” “our,” “us”). We operate the website gen10radio.com (the “Site”) and the Gen10 Radio streaming service (the “Service”). We are committed to protecting your privacy and handling your data in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our Service.

2. Information We Collect
We may collect information about you in a variety of ways.

• Information You Provide to Us:
  • Account Data: If you create an account, we may collect your username, email address, and password.
  • Communications: If you contact us via email, a contact form, or through social media, we collect the contents of that message and your contact information.
  • Listener Feedback: Any feedback, survey responses, or song requests you submit.
• Information Collected Automatically:
  • Log Files: Like most websites, we automatically collect information such as your IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and clickstream data. This helps us administer the site, track user movement, and gather broad demographic information.
  • Listening Data: We collect data about your interaction with our Service, such as the songs you listen to, the duration of your listening sessions, and your general geographic location (based on IP address) to understand listener trends. We do not tie this to your personal identity unless you are logged into an account.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the website. You can control the use of cookies at the individual browser level.
• Information from Third Parties: We may receive information about you from third-party social media services (like Facebook or Twitter) if you choose to link your account or log in through them.

3. How We Use Your Information
We use the information we collect to:

• Provide, operate, and maintain our Service.
• Create and manage your account.
• Process your requests and transactions.
• Send you technical notices, updates, and support messages.
• Analyze listening trends and improve the content and programming of our radio station.
• Communicate with you about new features, promotions, and events (you can opt-out of these at any time).
• Monitor and analyze usage and trends to improve your experience.
• Prevent fraudulent transactions and monitor against theft.

4. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA), our legal basis for processing your personal data is:

• The performance of a contract (to provide you with the Service).
• Your consent (for marketing communications and non-essential cookies).
• Our legitimate interests (in improving our Service, security, and analytics).

5. How We Share Your Information
We do not sell, trade, or rent your personally identifiable information to third parties. We may share information in the following situations:

• Service Providers: We share information with trusted third-party vendors who perform services for us (e.g., streaming technology providers, hosting companies, email service providers, analytics companies). These parties are obligated to keep your information confidential.
• Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:

• Access and Portability: The right to access and receive a copy of your personal data.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data.
• Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
• Objection to Processing: The right to object to our processing of your personal data.
• Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

8. Cookies
We use both session and persistent cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children’s Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]